Amdocs offer an affordable CRM system that enable organizations to “make it personal, make it predictable and make it profitable”.
The robust suite of products provided by Amdocs cover:
Customer Relationship Management, Customer Satisfaction, Customer Interaction Marketing, Sales, Ordering, Billing, Mediation, Support, Content Revenue Management, Service Fulfillment.
Amdocs CRM is aimed at mid-size companies, has good customization capabilities and offers easy integration with ERP systems.
Customer Management Solution key features:
Customer-Centric Service & Support – Proactive, intelligent and efficient collaborative support between support agents and your service staff
Click to Order – With just three steps to completion, the ordering process is simplified
Smart Agent Desktop – Optimizes contact center operations by unifying agents’ desktops
Convergent Order Hub – Automated ordering solution which provides superior customer experiences and reduces error rates and complexity
Sales Quote Order – Helps to prevent order errors by allowing sales data to be transferred to the order handling engine as quotes
Amdocs CRM software links together company objectives and the complete customer lifecycle, with the aim of reducing the cost-to-serve process and higher value customer interactions.
All products are created using standards based technology and use an open architecture which allows integration into a wide range of applications.
Amdocs is a global company with in excess of $2 billion revenue and employs approximately 15,000 employees. Info: http://www.amdocs.com.