The Consona CRM solution is focused on retaining customers and creating and maintaining customer loyalty.
Key features of Consona Enterprise CRM:
Industry templates that are pre-configured and use both the processes and terminology of key industries such as financial service and local
Integrated online customer self-service, communities and escalation.
Advanced knowledge management that captures information from interactions across different service channels.
Multi-way chat that allows agents to deal with four customers at a time and advanced tools such as a web-based remote control option.
Contextualized selling and marketing that facilitates a deeper understanding of customer intent.
Relationship hierarchies manage relationships linking together knowledge from various channels, departments and third party networks.
Powerful analytics and reporting allow service performance measurement across all channels.
Consona Enterprise CRM is available as on-premise CRM software or can be cloud based.
About Consona Corporation
Consona Corporation is a business service provider of CRM and ERP software.
With more tha 700 employees and 4,500 customers, the company is supported by two technology focused private equity firms; Battery Ventures and
Consona headquarters are based in Indianapolis, USA. The firm has more than 40 operating units across North and South America, Europe, Asia and
the Middle East. Info: http://www.consona.com/.