eGain CRM

eGain is a leading provider of customer service and contact centre software for in-house or on-demand deployment.

Trusted by prominent enterprises and growing midsize companies worldwide, eGain has been helping organisations achieve and sustain customer service excellence for more than a decade..

24 of the 50 largest global companies rely on eGain to transform their traditional call centres, help desks, and web customer service operations into multichannel customer interaction hubs.

These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies and enhanced contact centre performance.

eGain Service(tm), the company’s software suite, includes integrated, best-in-class applications for web self-service, email management, knowledge management, chat and web collaboration, automation of fax and paper-based service interactions, case management, and service fulfilment.

These robust applications are built on eGain Service Management Platform(tm) (eGain SMP(tm)), a scalable next-generation framework that includes end-to-end service process management, multichannel and multisite contact centre management, and certified out-of-the-box integrations with leading call centre, content and business systems.

eGain OnDemand(tm), the industry’s first-ever on-demand eService software, is a proven, robust and scalable solution that has been used by companies of all sizes, in the last eight years, to rapidly build customer interactions hubs.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit or call the company’s offices: 1753-464646 (UK and rest of Europe), 800-821-4358 (United States).